Question 1

What is DayBreakHotels.com?

Accepted Answer

DayBreakHotels.com is a booking portal for day use hotel room and hotel facilities in 3 to 5 star hotels.

Question 2

What does day use mean?

Accepted Answer

"Day use" is renting a hotel room from 9am to 11pm with all the services it provides without staying overnight.

Question 3

How can I book a room for a few hours?

Accepted Answer

Booking is possible by

Using the online portal:

Identify the hotel you are interested in by using the search box on the left-hand side of the home page.

Enter your specific date of interest for the selected hotel to verify its vacancy.

Once you have selected the date, you will access the booking form page where your name and email address must be filled in. This information is useful in order to receive a REQUEST FOR BOOKING CONFIRMATION (needed only for the first booking).

After clicking on CONFIRM, you will receive a BOOKING CONFIRMATION email.
APP:

Using the DayBreakHotels.com App available for Android and iPhone, from which it is possible to make manage your own reservations;
Calling us to book directly with a DayBreak associate.

All the details on DayBreakHotels contact page

Question 4

Are day rooms only for day time hours?

Accepted Answer

DayBreakHotels offers the possibility to book day rooms for daylight hours and day rooms for the evening; an option which allows clients to enjoy luxury hotel services before, during, and after dinner.

Question 5

Am I obligated to book a day room if I only want to use another hotel service?

Accepted Answer

Not necessarily. Depending on your necessities, you might only need a conference room or restaurant reservation.

The addition of a day room to the services is a point of reference to return to before or after the services you booked.

Question 6

Which personal information is required to make a reservation?

Accepted Answer

To book a room, your name and email address are required.

Credit card information might be requested at the discretion of the hotel or services provided, as specified in the terms for each hotel.

Question 7

When and how does payment take place?

Accepted Answer

The payment must be made directly at the hotel.

Question 8

Can I make a cash payment at the hotel?

Accepted Answer

Yes, you can. It is possible to pay in cash and other payment methods (i.e. credit card).

Question 9

In case I decide to buy a package which necessarily requests credit card information, would the payment have to be made immediately on the website or directly at the hotel?

Accepted Answer

The payment will have to be made at the hotel on the day of the Day Break.

Credit card information is requested solely as a means to guarantee the reservation, not for charging purposes.

Question 10

Is it possible to cancel the reservation? Is the cancellation free? When is the cancellation deadline?

Accepted Answer

Bedroom cancellation has to be made by midnight on the day before.

Generally, cancellation is free for all services. Exceptions may occur specifically upon the hotel’s request.

Question 11

Is the price of the bedrooms for one or two people?

Accepted Answer

The price of the bedrooms is for two people, excluding single bedrooms.

As for the facilities, (SPA, restaurant, conference room, beach entrance and swimming pool) detailed price descriptions are located in the hotel card inside the package description.

Question 12

Is it possible to make extra requests to the hotel while booking? (i.e. food and beverages, late check out , etc.)?

Accepted Answer

Inside the booking form it is possible to fill in particular requests which may or may not be accepted at the discretion of the hotel.

Question 13

Do I need any form of identification while checking in?

Accepted Answer

A valid form of identification must be presented for every guest while checking in.

Question 14

Am I expected to pay a visitor's tax?

Accepted Answer

Payment of the regional visitor’s tax may be requested at the discretion of the hotel.

Question 15

How will my personal data be used?

Accepted Answer

Your data will be used in accordance with legislation number 196 of 2003.

Question 16

Is it necessary to fill in the companion's name?

Accepted Answer

During the booking process, the companion's information is not required, but while checking-in, identification for every guest must be presented.

Question 17

Can the DayBreakHotels.com staff book a room for me?

Accepted Answer

Certainly, just dial the phone number +442033188210 and an operator will be at your disposal to make or change bookings without added costs.

It is also possible to contact our staff through the chat online available on the website.

Question 18

How can I modify my reservation?

Accepted Answer

Inside the confirmation email you will find a link through which you can cancel your reservation, then you will be able to make a new one by using the search box as specified in question 1.

Question 19

How can I register to the DayBreak service?

Accepted Answer

Registration to the service is not required.

It is possible to subscribe to the newsletter in order to receive special discounts reserved for customers.

Question 20

What is the difference between a staycation and a daybreak?

Accepted Answer

A daybreak and a staycation are very similar.

However, with a daybreak you get to enjoy a day room in a luxury hotel, as well as a service such as a spa or pool access, whereas with a staycation you only get to enjoy the service.

For a staycation you might just go with your family to the beach, but with a daybreak you get room service, pool access with towels and complimentary drinks, and much more!

Question 21

How are reservations handled?

Accepted Answer

The customer booking process is entirely managed by our portal: you will receive an e-mail with details of the bookings received (which you will also find on the extranet) and, if you need to check availability, you will be contacted by telephone by customer service.

Question 22

How does the commission work?

Accepted Answer

The guest books through our platform and receives a confirmation email. Payment is made directly at the hotel upon check-in. Each month, we send a draft invoice listing all confirmed bookings, and partners have 10 days to report any corrections. Mid-month, we issue the final invoice, and the commission is settled by the end of the month via SEPA direct debit or, for non-EU countries, through our local banking partners.

Question 23

How much does the service cost?

Accepted Answer

There are no fixed or affiliation fees. Our model is based exclusively on a commission on confirmed bookings—you only pay when a reservation is successfully completed.

Question 24

How does the booking process work?

Accepted Answer

The guest selects the desired offer on our website and completes the booking online. They immediately receive a confirmation email—just like the hotel, which must then manually enter the reservation into its system. Payment is made directly at the hotel at check-in.

Question 25

What are the benefits of the service?

Accepted Answer

We help properties maximize occupancy and generate incremental revenue by selling: a) Rooms that would normally remain unsold during daytime hours; b) The same room twice a day (morning and evening) thanks to dedicated time slots. Additionally, we attract new guest segments (business travelers, couples, transit travelers) without overlapping with overnight demand.

Question 26

Can you help me sell day-use offers and hotel services directly as well?

Accepted Answer

With the DayBreakHero booking engine, you can receive direct bookings through your hotel’s website—completely commission-free. The booking engine comes with a free trial and can be used alongside your existing engine for overnight stays.

Question 27

How do you manage no-shows?

Accepted Answer

We proactively reduce no-shows by encouraging guests to cancel in advance if they no longer intend to use their booking. Our measures consistently keep the no-show rate below 2%. In the rare case of a no-show, no commission is charged.

Question 28

Who takes care of onboarding?

Accepted Answer

We handle the entire onboarding process for you. You’ll receive credentials to access our user-friendly Extranet, and if applicable, we’ll assist you with connecting your channel manager. A dedicated Account Manager will also be assigned to support your property at every step.

Question 29

Which channel managers do you work with?

Accepted Answer

We are integrated with over 20 leading channel managers, including SiteMinder, TravelClick, and the central reservation systems (CRS) of major hotel brands such as Hilton and Accor. We’re continuously expanding our integrations—please contact us to check compatibility with your channel manager.

Question 30

What is the cancellation policy for guests?

Accepted Answer

Guests may cancel free of charge until 13:00 on the day of arrival for same-day bookings, or until midnight the day before check-in for future bookings.

Question 31

How can I sell my services?

Accepted Answer

You can showcase and sell additional services—such as F&B, meeting rooms, spa access, pool passes, or custom packages—either independently or bundled with a day-use room. Our platform gives you full flexibility to promote your hotel’s amenities.

Question 32

What is the average production?

Accepted Answer

Many partner properties experience double-digit sales growth from offering day-use rooms. Production varies by location and demand—contact us for a tailored projection based on your hotel’s specifics.

Question 33

Who do you already work with?

Accepted Answer

We partner with over 7,000 hotels across 16 countries, from economy accommodations to premium luxury brands. Our portfolio includes renowned chains such as Hilton, Accor, Marriott, IHG, and many others.

Question 34

Who sets the prices? What rate should I use?

Accepted Answer

You are in full control of your pricing. We typically recommend offering a competitive discount off your standard overnight rate to attract day-use customers, while still maximizing revenue from unused inventory.

Question 35

What time slots should I offer?

Accepted Answer

You are free to choose time slots that suit your operational needs. The minimum stay is 4 hours, but most popular time slots range from 7 to 8 hours. For optimal performance, we suggest offering a variety of slots covering different parts of the day, from early morning to evening.

Question 36

What is your lead time?

Accepted Answer

We specialize in last-minute bookings, primarily targeting unsold inventory. Most reservations are made within 0–2 days of check-in, making our model ideal for maximizing same-day occupancy.

Mercure Sydney Macquarie Park

Main amenities

About the accommodation

Deluxe king room (2 people)

Standard king room (2 people)

Standard queen room (2 people)

Standard triple room (2 people)

Standard twin room (2 people)

Mercure Sydney St Leonards

The York by Swiss-Belhotel

Novotel Sydney City Centre