Does anything change for my property?No, nothing operationally. Same extranet, same partnership terms, same support. We've simply refreshed our brand identity and improved the way users can find and book your offers.Are the bookings I've already received still valid?Yes, all of them. No booking is modified or cancelled. You receive and manage them exactly as before.
Does the booking process for guests change?No, the booking process stays the same. Guests and the property will continue to receive the confirmation email at the same time, and the payment method remains the one agreed in the contract or defined with your account manager.
How can the new feautures be useful for my property?The new experience-based filters and the refreshed interface make your offer clearer and more complete to communicate, while helping guests find what fits them best. For this reason, we encourage properties to make their offer as complete as possible. To do so, you can reach out to your Account Manager, who will support you with the setup and optimisation of your offers.
Do I neewd to do anything on the extranet?No. Log in as usual - no new account, no new procedures.Do I need to update the materials with your new logo?If you have physical or digital materials carrying our logo, we'll send you the updated brand guidelines in the next few days. It's not urgent - but if you'd like to know more now, just drop a line to your account manager.
